Return & Refund Policy

Effective Date: July 14, 2026

Thank you for shopping with ImouSriLanka.lk. We are committed to providing genuine IMOU products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

• The product is damaged during delivery.

• You receive the wrong product.

• The product has a manufacturing defect.

• The product is unused, unopened, and in its original packaging.

To be eligible for a return, you must notify us within 7 days of receiving your order.

2. Conditions for Returns

Returned items must:

• Be in their original packaging.

• Include all accessories, manuals, cables, and free items (if any).

• Be unused and in resalable condition.

• Be accompanied by the original invoice or proof of purchase.

Returns may be rejected if the product has been:

• Physically damaged after delivery.

• Misused, altered, or improperly installed.

• Damaged due to accidents, power surges, water exposure, or unauthorized repairs.

• Returned without all original accessories or packaging.

3. Non-Returnable Items

The following items cannot be returned unless they are defective or incorrectly supplied:

• Products that have been opened, installed, or used.

• Clearance or promotional items marked as non-returnable.

• Special-order or customized products.

• Products damaged due to customer misuse.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

1. Contact us within 48 hours of delivery.

2. Provide your order number.

3. Send clear photographs of:

   • The product

   • The packaging

   • The shipping label

   • The damage (if applicable)

Once verified, we will arrange a replacement or refund at no additional cost.

5. Manufacturing Defects & Warranty

Most IMOU products are covered by the manufacturer’s warranty.

If a product develops a manufacturing fault after use, it will be handled under the applicable warranty terms. Depending on the issue, the product may be inspected, repaired, or replaced in accordance with the manufacturer’s warranty policy.

Warranty coverage does not include damage caused by misuse, accidents, improper installation, or unauthorized modifications.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

7. Exchanges

We will gladly exchange products if:

• The wrong item was shipped.

• The product is defective upon arrival.

• The item is damaged during shipping.

Exchanges are subject to product availability.

8. Return Shipping

If the return is due to:

• Our error,

• A defective product, or

• Shipping damage,

we will bear the return shipping costs.

For returns due to a change of mind or other customer-related reasons (where accepted), the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

9. Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

10. Contact Us

If you have any questions about returns, refunds, or warranty claims, please contact us:

imousriLanka.lk

Email: info@imousrilanka.lk

Phone: +94 77 700 3498

Website: https://www.imousrilanka.lk

Our customer support team will be happy to assist you.